Dubizzle Limited (referred to as "we" "us" "our" or "Dubizzle") take your privacy very seriously and are committed to protecting the privacy of all visitors and subscribers to our website www.dubizzle.com.eg (the “Website”) or any application we make available via an app store (the “App”, together with the Website, the “Platform”), and the corresponding services available through the Platform (the “Platform Services”).
Please read this Policy carefully, as it contains important information on who we are and how we collect, store, use and share your information. By accessing the Platform or using our Platform Services or otherwise indicating your consent, you agree to, and where required, consent to the collection, use and transfer of your information as set out in this policy. If you do not accept the terms of this policy, you must not use the Platform and/or the Services. This Policy supplements other notices and policies and is not intended to override them.
This Policy: (i) applies only to the Platform and not to websites or applications of other companies or organisations; and (ii) specifically addresses our obligations pursuant to local law.
References to "users", "you", “yourself” or "your" is a reference to individuals using our Platforms or Platform Services.
Our Platforms are not intended for anyone under the age of 18 (referred to herein as “Children” or “Child”). We do not knowingly collect or process Personal Information relating to Children. If you become aware that your Child has provided us with Personal Information without your written consent, please contact us at email@example.com and we will, upon verification, delete such Personal Information.
On our Platform, we define a “Good” as a physical item that Clients either want or possess. On the other hand, a “Service” is intangible, yet still valuable and sought after by Clients, together referred to as “Goods and Services“.
"Clients" means all buyers, sellers and individuals or entities advertising, promoting or engaging with our Platform or Platform Services, including estate agents, commercial agents, letting agents, individuals representing a private third party, individuals representing themselves and private companies advertising. Where Dubizzle acts as a buyer, seller or promotor we are a Client.
|As part of offering our Services, we gather information about advertisements placed on our Platforms. This includes images, videos, and virtual tours, YouTube URL, number, asking prices, sales history, different types of fees, phone numbers, property type, sale or rental, date added, and verification status (Dubizzle Verified), facilities, Client information or representing third party, property size, sold prices, addresses, floor plans, locations, and descriptions, Cars, motorcycles, accessories and parts, boats, number plates and other vehicles, chassis number, make and model, specs. Year, distance, insurance, usage, warranty, engine size, CV details for job applications, services (such as, freelance, home maintenance, other services and additional information; and, the data provided to us by Clients or other third parties on behalf of Clients.
We will use this information for several reasons including:
We are committed to transparent and lawful data practices. We collect and utilise Personal Information solely for the purpose of providing tailored products/Services and making informed decision, adhering to applicable data privacy laws and regulations.
|We have a legitimate interest to process this Personal Information. These legitimate interests are:
|If Clients request us to stop advertising any Goods and Services, we will do so. If any advertising does not fit our Platform guidelines we shall remove such adverts. However, the information will still be available on our Platforms as historical information. This will help users and Clients identify previous for-sale or sold prices. The information may be retained where required by legal or public safety obligation.
- The data we collect about you
Dubizzle collects Personal Information to operate our business and to provide you with the product and Platform Services that we offer. You provide some of this data to us directly. For example, when you visit our Platform and register with us as a user (either by creating an account with us or using another third-party platform such as Facebook, Google, Apple) to access the Services, you may be asked to provide information about yourself as outlined in this Policy.
This information is required to provide our Platform Services to you. If you do not provide such information, it may delay or prevent us from providing our Platform Services.
This Policy will also apply when accessing the Platform and/or the Platform Services from mobile technology (such as mobile phones, tablets or other devices). Unless you have chosen to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Services and access the Platform from mobile technology.
Calls between you and us, or between you and third parties made through us (such as Clients you contact about a Good or Service through a form or link on our Platform, or using contact information found on our Platform), may be recorded or monitored for quality assurance and customer service purposes. We use third-party service providers to track phone calls and text messages between you and other third parties so that we and the third party can access certain details about the contact. As part of this process, we and our service providers will receive in real time and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message.
We may collect non-Personal Information from your Personal Information, but this information does not directly or indirectly reveal your identity. An example of non-Personal Information is the percentage of users accessing a specific Service on our Platform, which we calculate from your usage data. However, if we combine aggregated data with your Personal Information to identify you, we will treat the combined data as Personal Information and use it in accordance with this Policy.
We will collect the Personal Information that you give to us when using our Platforms or Platform Services:
Contacting Clients for Inquiries:
When using the search feature requesting information, or filling out a form on the Platforms, you may be asked to provide Personal Information about yourself. This can include:
Dubizzle users and alerts:
Use of the Platforms:
If you choose to apply for a finance pre-approval or use our finance calculator, you may be asked to provide Personal Information about yourself. For example, name, email, mobile number, bank details and government-issued ID. Dubizzle is not a financial institution and only provides intermediaries services via our Platform Services.
Personal Information you provide us when applying for a job vacancy at Dubizzle or one of its group entities, such as your CV, details contained within and covering letter.
We will use this Personal Information:
Enquiries to Clients:
Registered users and alerts:
Use of the Platforms:
Our lawful basis for processing this Personal Information
We have a legitimate business interest to process this Personal Information. These legitimate interests are:
Enquiries to Clients: To provide a service to Clients and/or to provide a Platform Service to you;
Registered user and Alerts: To provide you with our Platform Services;
Use of the Platforms:
To ensure that your queries are addressed and for training, monitoring and quality assurance purposes where calls are recorded;
If you choose to apply for a finance pre-approval or use our finance calculator, you may be asked to provide Personal Information about yourself. For example, name, email, mobile number, bank details and government-issued ID. Dubizzle is not a financial institution and only provides intermediaries services via our Platform Services
To process your job application and consider you for our vacancies;
We will keep the Personal Information mentioned above for the durations specified below:
Enquiries to Clients:
Registered users and Alerts:
Use of the Platforms:
We retain Personal Information for as long as is required to fulfil the purpose (whether that be for the current job application or retaining on file for future job vacancies) or until you notify us that you wish for your Personal Information to be deleted.
Personal information we collect about you
What we collect and where it comes from
|We will use the information summarised above:
We have a legitimate interest to process this Personal Information. These legitimate interests are:
When you sign up for the App and want to use the location data service that uses your Device's GPS tracker, we will use your voluntary action as consent to process your Personal Information for this purpose. You can at any time change the location services settings for the App on your device.
We will store web server logs of activity on our Platforms which will be anonymised.
We will hold onto Personal Information only for as long as it is necessary to fulfil its intended purpose. This enables us to examine traffic patterns and trends on our Platforms. Once we have finished with it, we will either delete the information or make it anonymous, so that it no longer identifies you. Moreover, we will keep the unique application number for as long as the App is installed.
We will only keep information related to direct marketing and other communications for as long as it is necessary.
- Who we share your personal information with
Your Personal Information (which includes your name, address and any other details you provide to us that concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies in our group is authorised to process your information and will do so in accordance with this Policy.
We may also share your information with: (i) third parties we use to help deliver our products and services to you (for example, payment service providers, telephony providers (including call recording)); (ii) other third parties we use to help us run our business (for example, marketing agencies or website hosts); and (iii) third parties approved by you (for example, social media sites you choose to link your account to or third-party payment providers).
We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions.
We may use or share the information you provide to us if we are under a duty to disclose or share your information in order to comply with any legal or regulatory obligation or in order to enforce any obligation against you or to protect our rights and our affiliates, for example, Police or other such regulatory authorities as part of an investigation. This may include the exchange of information with other companies and organisations for the purposes of fraud protection and prevention.
We may also need to share some Personal Information with our affiliates, subsidiaries and third parties (such as real estate agents that use the Platform) or during a re-structuring of our business. Usually, Personal Information will be anonymised but this may not always be possible.
We receive data from Clients or other third parties acting on their behalf. Clients or their representatives are responsible for any Personal Information they have and are subject to their own privacy policies. We are not responsible for any misuse of your Personal Information by Clients or another third party.
When you use our Platform Services on our or any other websites, they may have access to your Personal Information. Our Platforms also have links to other third-party websites. Clicking on these links may allow these parties to collect or share your information. Please note that we are not responsible for the content, security, privacy policies, or practices of any other third-party websites. We advise you to review the policy of each website you visit and make sure you are comfortable with their terms before sharing any Personal Information with them.
- Disclosure of information
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third-party purchaser of the business provided that the purchaser undertakes to use your information for the same purposes as set out in this Policy. We undertake not to provide your Personal Information to third parties save in accordance with this Policy.
We may share Personal Information with third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock.
Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.
We may share your data with the following types of companies to provide our services to You:
- When you make an enquiry through our Platform, you will be connected with Clients. We may share your information with law enforcement, fraud prevention agencies, and credit reference agencies. Additionally, we work with service providers like telephony, customer ticketing systems, and IT providers to ensure efficient delivery of our services and sites.
Our Platform utilises cookies which help us provide you with a better website and browsing experience, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies; most web browsers will automatically accept them, but you can usually modify your browser settings to decline cookies if you wish to; however, this may prevent you from taking full advantage of the Platform.
If you participate in or enquire about any lead, referral or similar service we may offer, we may use the information you submit, as well as other data we might have or obtain ourselves or from other sources, to determine which of our participating Professional(s) or Platform Services that are best suited , able and/or compatible to serve your needs or possible interests and to assist them or others in doing so. We may forward or share information relating to you, which may include such information as well as personal information obtained through our sign-up form or otherwise, to certain Professional(s). Those Professionals or their affiliates, contractors, advertisers, agents or other designees may use such information and contact you regarding your needs or possible interests, as may we ourselves. “Professional(s)” means individuals, companies and other organisations or persons acting as real estate professionals or otherwise engaged in a business relevant to the Platform.
- Security measures
We place great emphasis on safeguarding your information and have implemented effective technical and organisational measures to prevent unauthorised access or disclosure. However, it is essential to acknowledge that no security measure is entirely infallible. As a result, any transmission of your information is done at your own risk.
We store your Personal Information in a central database that may be accessed by our affiliates. Please remember to keep your password and details confidential to ensure your privacy.
When clicking on a link to visit the websites of advertisers or affiliates, please note that they have their own privacy policies. We are not responsible for their policies or the security of your personal information. We suggest reviewing their policies before sharing any Personal Information with them.
- Your Personal Information rights
You may have certain rights in relation to your personal data as determined by applicable data protection law.
To exercise certain rights, you can contact us or review and select/deselect options on the Platform (if available).
If you ever want to stop receiving communications that we have sent you based on your preferences, you can unsubscribe or opt-out by contacting us directly or by clicking on the unsubscribe link, where available.
If we process your Personal Information under legitimate interests and you object to it, any processing that has already occurred will not be affected. However, in some cases, objecting to the processing of all your Personal Information may limit your ability to use certain services or platforms we offer.
If you have any inquiry or concern about our policy or the way in which we are handling personal data, please contact us at firstname.lastname@example.org If at any time you wish us to cease processing your information, please send a message to our admin department and insert "unsubscribe" as the subject heading.
- Your duty to inform us of changes
Keeping your Personal information accurate and up-to-date is crucial to us. Kindly inform us of any changes to your Personal Information during our relationship.
- Payment Data
We employ a third-party provider for processing credit card payments. They have access to Personal Information needed to perform their functions but may not use it for other purposes. We do not have access to or retain any of your payment information.
- Updates to Policy
We reserve the right to modify this Policy at any time. Any future changes will be available on our Platforms.
Please check back frequently to see any updates or changes to this Policy. You explicitly consent to such changes from your continued use of our Platforms.
To the extent that there is a conflict in the English wording of this Policy and any other translation of this Policy or a policy in any other language, this Policy in the English language shall take precedence.